What crisis management lessons can be learned from the Alton Towers crash and other organisations that have faced up to tragedy?

Posted by Anticipation De Crise on Août 14, 2015 in Actualités

Crisis management is, by its nature, hard. The road to redemption for Alton Towers’ public reputation will be long and difficult. Merlin Entertainments, the theme park’s owner, recently admitted that the rollercoaster crash on June 2, which left four people seriously injured, could also wipe up to £47m off the company’s profits.

The company has been praised for its straightforward response to the tragedy. Merlin Entertainments’ chief executive Nick Varney has kept his statements clear and unspun: “This has been a terrible experience for everyone involved and one we sincerely regret. Our thoughts remain with those who were seriously injured and we are doing everything we can to support them through this difficult time. It is an accident that should not have happened, and we are determined that it will never happen again.” Read more…

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HUL vs Nestle: Going over their crisis management with a fine tooth comb

Posted by Anticipation De Crise on Août 8, 2015 in Actualités

The rap video, ‘Kodaikanal Won’t’ accusing Hindustan Unilever (HUL) to take action for the mercury poisoning which happened as a result of its thermometer factory has been in the news for the last couple of days. The rap song written and performed by Chennai-born rapper Sofia Ashraf, who is also an ex-employee of Ogilvy & Mather, has garnered more than 2 millions views ever since it got uploaded by NGO Jhatkaa on July 30th and is taking the internet by storm.

Source : http://www.exchange4media.com/advertising/hul-vs-nestlegoing-over-their-crisis-management-with-a-fine-tooth-comb_61132.html

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La com’ de crise permanente

Posted by Anticipation De Crise on Août 8, 2015 in Actualités

Les notes de taxi d’Agnès Saal, le scandale de corruption au sein de la FIFA, les mouvements de protestation des éleveurs… Pas une semaine sans crise, pas un jour sans alerte. Et lorsque l’actualité n’est pas assez riche en rebondissements, on annonce des événements avant même qu’ils ne se produisent (l’assaut du Raid contre Mohammed Merah) ou qui n’ont jamais eu lieu (le décès de Martin Bouygues). Bref, le monde de l’information est devenu une gigantesque machine à fabriquer et à nourrir de la tension en continu. Read more…

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